CITIZEN CHARTER

This Charter explains our motto, mission, location, available facilities and the rights and responsibilities of the patients towards the hospital.

Our Motto:

Committed to Excellence

Our Mission:

shall serve the society by providing:

  • The best possible medical treatment
  • Delivered most efficiently
  • In the shortest possible time
  • At the minimum cost
Our Location:

Dewas-Ujjain Highway, Village Bangar (Dewas) MP Pin 455 001
Contact No. : 07272-426500-501,
Emergency Contact: 07272 426500

Facilities:
  • Reception & Help Desk
  • Directional signage on each floor
  • Huge OPD area in basement (Timing 9am to 4pm except Sunday and Gaz.Holidays)
  • 300+ Beds in Wards including private and deluxe rooms
  • 24 x 7 Casualty & Emergency services with wheel chairs, stretchers
  • 24 x 7 Laboratory services
  • Routine & Special Investigations
  • 24 X 7 Blood Bank services
  • 24 x 7 X-Ray services
  • 24 x 7 Ambulance services (02 Nos.)
  • SonoGraphy
  • Canteen & Cafeteria
  • 24 x 7 Delivery services in Obstetrics department
  • NRHM – JananiSahyogiYojna benefits
  • 24 x 7 Medical store & Pharmacy
  • Modern well equipped ICU, ICCU, NICU and PICU
  • Central Oxygen supply
  • Modern fully equipped 05 Nos. Operation theaters
  • Well equipped physiotherapy department
Right to Patients:

Every Patient has a right to :

  • Be treated with compassion without any differentiation of cast, religion and race.
  • Know the details of treatment offered to him/her & ask for the consequences arising out of this.
  • Know the details of treating doctor, regarding qualification
  • Know the details of his/her illness & outcome of his illness
  • Accept or refuse any investigation / treatment offered
  • Request for a second opinion, if desired.
  • Privacy during consultation, treatment & hospitalization
  • Make a legitimate complaint to higher authorities
  • Provide healthy constructive suggestions to improve our services
Responsibility of Patients towards Hospital:
  • Treat all the Doctors, Nurses and other staff with respect and dignity
  • Behave in a decent manner with other patients
  • Comply with hospital policy and guidelines
  • Restrict the visitors within the time frame allowed by the authorities
  • Restrict entry of children except when really needed to avoid exposure to diseases.
  • Do not take medications without prior consultation
  • Protect environment and cleanliness of surroundings
Redressal of Complaints:

Casualty : 07272 426525
P.R.O. : 07272 426510
C.O.O. : 07272 426515
Med. Superintendent : 07272 426505
Dean : 07272 426591
Empanelled institutions with AIMS Dewas
S.NO. Name of Institution & Organization
1 United india insurance co.
2 National insurance co.
3 New india insurance co.
4 Oriental insurance co., (cash less also)
5 Apollo munich health insurance co. ltd.
6 IFFCO TOKYO general insurance co.
7 RAKSHA TPA, (cash less also)
8 VIPUL MEDCARE TPA (for cashless vaccination)

Citizen Charter - Hindi

Get in Touch

  Village, Bangar, Dewas Ujjain Highway, District, Dewas

  9752440111,
      07272-426500

  medical@amaltasgroup.co.in


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